Solidarity Bahrain launches AI Chatbot Service on its WhatsApp for Business

Solidarity Bahrain launches AI Chatbot Service on its WhatsApp for Business

MANAMA, BAHRAIN – 27 June 2020 – In line with its extensive endeavours to deliver a consolidated and unified digital customer experience, Solidarity Bahrain B.S.C. launches its AI (Artificial Intelligence) Chatbot on its existing WhatsApp for Business platform to enable interactive conversations and to accelerate the process of servicing customers. The consecutive achievements of Solidarity Bahrain, guided by its Digital Transformation strategy, affirms its unwavering commitment to provide uninterrupted support to its customers and clients through a series of digital initiatives. Solidarity Bahrain eagerly continues to pioneer digital initiatives in the insurance industry, developed and built entirely by its young Bahraini IT team.

The chatbot is available for Solidarity Bahrain customers offering prompt and automated digital services such as issuance of new insurance, policy renewal, , claim registration, obtaining policy documents , placing a video insurance call with an agent, finding branch timings and locating the nearest branch by sharing the current location.

Mr. Jawad Mohammed, Chief Executive Officer at Solidarity Bahrain, stated: “We are pleased to release our AI chatbot on Solidarity’s WhatsApp service, this new service offering will complement our existing digital channels and demonstrates Solidarity Bahrain’s leadership in innovation in insurance services.” He also added: “It gives us great pride to stand by our promise and utilize innovative technologies in our Digital Transformation journey, to provide our clients with state of the art services and solutions, with just a few clicks at the comfort of their homes”.

The WhatsApp chat services is simple, convenient, secure with 24/7 availability and can be accessed using Solidarity’s WhatsApp number on 1713 0000.