Solidarity Bahrain Deploys Robotic Processes
In line with its continuous efforts and commitment to digital transformation, Solidarity Bahrain, one of the largest insurance companies in the Kingdom of Bahrain and a subsidiary of Solidarity Group Holding, has recently announced the deployment of its first fully automated financial reconciliation process using Robotic Process Automation (RPA) with the aim of uplifting and enhancing the efficiency of its services.
Robotic Process Automation (RPA) is a technology that utilizes software robots (bots) or artificial intelligence-based digital workers that produce a list of actions to automate a task. The bots observe the user performing a sequence of tasks, to perform these tasks perpetually and automatically undeterred by the working hours.
Solidarity Bahrain focuses on continuous automation and achieving process efficiency with guaranteed accuracy in the shortest duration possible. With the introduction of Robotic Process Automation (RPA), Solidarity will be able to achieve those objectives and consequently improve its customer experience.
Commenting on this occasion Mr. Husain Sabt, Head of Information Technology at Solidarity Bahrain, stated: “We are delighted to be among the first companies to deploy such technology in the Kingdom of Bahrain. We are committed to our ongoing digital transformation journey through the addition of our virtual workforce. The inclusion of the RPA as part of our organization will complement our human capital and help in improving productivity in addition to enhancing customer and employee satisfaction while transforming our business operations.”